Support

Need help?

Answers to the most frequent questions about Score Golf.

WRITEContact

A question, a bug, a course to fix? Write to us: scoregolf@jb-app.fr. We usually reply within a few days.

COURSESDetection

The app doesn't detect my course

Check that location is enabled for Score Golf in Settings → Privacy & Security → Location Services, and that you are within 2 km (1.2 mi) of the course. If the course doesn't exist yet, create it from the Courses tab (“+” button).

COURSESCommunity

Where do courses come from?

Courses are added by players and shared with everyone. You can edit or delete the ones you created. To report a course (offensive name, error, duplicate), open it and tap the flag “Report this course”: we review every report and remove or correct inappropriate content. You can also write to us.

PURCHASEUnlock

How do I unlock the app?

After your 2 free rounds, the unlock screen opens when you create a new round; you can also find it in Profile → Account. It is a one-time purchase, no subscription.

PURCHASERestore

I changed iPhone or reinstalled the app

Open the unlock screen and tap “Restore purchases”, using the same Apple ID as for the purchase.

ACCOUNTDeletion

How do I delete my account?

Profile → Account → Delete my account, then type the confirmation word. Your courses stay with the community, with no link to you; rounds saved on your iPhone are not deleted.

DATABackup

Is my data backed up?

Yes: an automatic backup is saved to your personal iCloud Drive (at launch, at most once every 24 hours). You can also trigger or restore it from Profile → Backup.

UNITSUnits

Meters or yards?

On the home screen, the ruler icon lets you choose meters, yards, or follow your iPhone's settings.

DISTANCECart, golf cart

Phone on the cart or golf cart

If your phone sits on your trolley, switch the pill to red on the scoring screen. In a golf cart, tick “Using a golf cart” when creating the round: distance walked is then neither measured nor shown, only shot distances are.